When you signup to any of our hosting plans
No Lock in Contracts - Pay by the month
FREE transfers for websites and email are now available when you sign up to any of our hosting plans.
In addition we can offer unlimited FREE .com.au domain name registrar transfers, so you can
keep all your domains and hosting in the one simple account.
Sign up for
Lodge a Support
To transfer from your old host simply request a FREE Transfer
via support ticket once you have purchased your hosting with us.
To qualify for a FREE Transfer, you must request your transfers within the first 30 days of signing up as a new customer. If your request falls outside this period, we can still transfer your site for a small nominal cost.
Some hosting companies use proprietary formats to store your data and emails and whilst our Support Team will make every effort to transfer your site and email to our systems, in some instances it may not be possible and we can make no guarantees regarding the availability, process, or time required to complete a Free Transfer. Refer to our ‘Transferability Wizard’ as a general guide.
We cannot transfer from hosts that do not allow access to your files via FTP and/or databases and/or the data in those databases. Without access, we cannot copy and transfer your data.
Full cPanel transfers shall include all domains, addon domains, subdomains, and cPanel settings. This will also include all your email accounts and emails. cPanel transfers are our preferred option, up to a maximum of 4Gb.
Many hosting companies make the transfer of email accounts difficult and in some cases we may ask you to back up your emails so as we can create new mail boxes on our servers. Due to the private nature of email, we will provide instructions for you to place the backed-up emails into your new accounts. All email addresses will remain the same.
Transferring your domain, and transferring your website content & emails are separate processes performed by different departments. Transferring your domain does not transfer your content, and transferring your content does not transfer your domain.
If your old host is not in our list, please submit a ticket so as we can assist you.